Frequently Asked Questions – FAQ :

How near is the storage facility to the Berth?

All the installations are located within the respective Port premises. The installations are connected by pipelines to the berths.

Is customs bonding facility available?

Yes, the tanks are calibrated by statutory, competitive authorities and are eligible for customs bonding.

Are there dedicated lines for different products?

All the non hazardous installations have multiple product lines and are broadly classified into two catagories namely edible and non edible product lines and only previous cargo compatible product are taken in either of these segregated pipelines after the lines are passed for cleanliness by the surveyors. In hazardous installations other than the categories mentioned above white oil lines and black oil lines are also available.

Proximity to the terminals?

The installations are well connected by road are in the near proximity to National Highways.

How are the redelivering facilities in the installation?

Each storage tank is connected by two redelivering outlets, each capable of filling a 9.5 kl cap tanker in 15 minutes. Extra outlet are provided on request.

Have you incurred product loss during any parcel redelivery?

Our personnel are trained to handle different products with utmost care and precaution. Product loss is eliminated at all levels of redelivery.

How secured is the product and the installation?

The terminal is manned by security staff round the clock and all the tanks are under the lock and seal of the respective client representatives and surveyors.

How experienced are your ground staff in handling?

Frequent training ensures that all ground staff are well versed with different product handling and are prepared to meet any challenges that are foreseen in this field. They are overseen by shift supervisors who are under the control of the terminal incharge.